top of page
  • 1. How does UpMsk work?
    -------------------------------------------------------- Wearing an UpMsk is easy and takes only seconds to wear on the inside of any face mask you own. It's a simple, affordable way to instantly upgrade all of the face masks you've already bought! Use Our Industry-First Patent Pending Face Mask Clips! You can clip your UpMsk into any face mask by slipping the top rim of your face mask into the openings at the bottom of the two patent pending crab claw-like clips. This will snuggly (and relentlessly) hold your UpMsk into the inside of your facemask. Now just put the whole thing onto your face like normal, adjust for comfort, and away you go! ...Or You Don't Have to. If you don't want to use the clips, then simply place your UpMsk into the inside of any face mask and put your face mask on like you normally would. Done!
  • Does UpMsk Stop The Spread of Infection?
    -------------------------------------------------------- UpMsk CANNOT & DOES NOT Aid in or Prevent the Transmission of Infection UpMsk was created to provide additional comfort while wearing your face mask, it is not a medical device or apparatus approved to prevent the spread of infectious respiratory diseases (including, but not limited to COVID and the Flu) and should never be used as one or in the place of one. UpMsk should never be used in a clinical or high-risk environment or with an N95 or similar face mask. It is solely your responsibility to choose and properly wear a medically approved face mask in compliance with the CDC guidelines for reducing your risk of contracting or transmitting any infectious disease while using the UpMsk. If you feel like the UpMsk is not providing the proper face mask fit as covered by the CDC guidelines, or you feel that using the clips is compromising the efficacy of your face mask because of the way it fits on your face (everyone's face is different), stop using your UpMsk immediately. It is solely your responsibility to decide when and where the use of UpMsk ensures that you remain in compliance with the CDC guidance for proper, sound face mask use. Every face is shaped differently, deciding where and when to use UpMsk and whether use keeps you in compliance with proper face mask use guidelines is your responsibility. By purchasing and using an UpMsk, you agree to our indemnification and Terms of Service covering this topic. Please make sure you have fully read, and agree to these terms
  • 2. To clip or not to clip!
    -------------------------------------------------------- UpMsk is the only under-face mask support bracket on the market with functional, patent pending clips that fix breathing, speaking, and makeup support right into the inside of any face mask you own. Just clip it in and mask up! And while we highly recommend that you do clip your UpMsk into your face mask (especially when being active), you certainly don't have to. Using the clips is totally up to you. If you don't want to use the clips, just slip your face mask over the top of your UpMsk and let the face mask's material and straps hold UpMsk to your face. Of course, you won't be able to leverage the comfort and convenience of keeping your UpMsk securely held in palce on the inside of your face mask. Regardless of whether you use the clips or not, UpMsk is the safest, most comfortable under face mask support bracket on the market. And the only bracket 100% made in the USA with clips!
  • 3. Is UpMsk safe... what's it made of?
    -------------------------------------------------------- Your health & safety are always our #1 priority. UpMsk is 100% designed, made, and distributed in the USA from completely safe, tested, and medical-grade FDA-certified materials that are even Certified to USP VI NAmSA biocompatibility for human use and contact. With UpMsk, you'll never have to worry about compromising your comfort, your health, or the integrity of your face mask. That means your UpMsk contains zero latex, BPAs, phthalates, or any other harmful chemicals. We've done a ton of research and worked very closely with our manufacturing partners to choose the right materials so that you can feel great about putting an UpMsk on your face. More details if your interested... Our USA-based manufacturer Protolabs (visit them @ www.protolabs.com) uses US-based big-brand suppliers (like Bayer and Avient) who provide only certified materials and processes. UpMsk Materials (The nitty gritty) The material used to make your UpMsk is a Polypropylene (PP) that is Certified to USP VI and has been thoroughly FDA tested for many many years. The same material is used to create microwave-safe containers and medical devices like medicine bottles and dental apparatus. The raw material used to make the UpMsk is made by the American company Avient, right here in Longview Texas. You can also read more about how Polypropylene in its woven form is now being recommended for COVID face mask filters here (or just Google Polypropylene to learn more) We never skimp on your safety or our quality and work exclusively with US-based companies using exclusively USA-made materials to ensure that every UpMsk is always totally safe and comfortable to go on your face for extended periods of time. Please read our Terms of Service for UpMsk use here.
  • 4. UpMsk is thin and really light, is that on purpose?"
    -------------------------------------------------------- It definitely is on purpose. We wanted UpMsk to be as light and comfortable under any face mask as possible. Almost like you're not wearing a face mask at all. We spent a lot of time with our partner suppliers talking about weight, thickness, strength, rigidity, and comfort... and all the tradeoffs. After a ton of trial and error, we chose a very ergonomic design coupled with a material that make your UpMsk super thin and ultra-light (just .7 ounces) all while also being strong and flexible enough to make your life in any face mask much more comfortable. So pop an UpMsk into any face masks you already own and love the difference it makes!
  • 5. Can my UpMsk be reused and washed?
    -------------------------------------------------------- Yes! You can definitely wash and reuse your UpMsk. We recommend that after two weeks you replace your UpMsk with a fresh new one. The material used to make every UpMsk is also recyclable! Polypropylene is the recycle symbol #5. Maintaining your safety and the integrity of your UpMsk (and face mask) is always our #1 focus, so please: Wash in cold soapy water after each use Use a brand spanking new, sweet-smelling freshie at least every week or two Always recycle your used UpMsks (UpMsks are a #5 recyclable material) Then breath, speak, workout, and rock out much more comfortably in all your face masks Please don't use harsh cleansers or chemicals to clean your UpMsk. If you aren’t automatically getting clean new UpMsks every month, Sign up to get your freshies here!
  • 6. How is UpMsk different from other face mask 'brackets'?
    -------------------------------------------------------- Well, there are a few very critical differences. UpMsks are always: 1. 100% Made in The USA - Every. Single. UpMsk... is always completely sourced and produced in the USA by industry-leading American companies using only known, safe, American-made materials. The others: The vast majority of face ‘brackets’ are cheaply made in China (it's much much cheaper to manufacture there) from materials that are either mislabeled or are a total mystery. Big yikes! 2. Made from 100% Known, Safe, American Materials - All UpMsks are made from a complete safety, long-tested material that’s totally safe for extended use on your face. The Polypropylene we use (see below) is NAmSA Certified Classification VI for human contact and is always completely latex, PBA, and phthalate free! The others: Are sourced from China or unknown/unlisted sources. Many of these brackets also claim to use food or medical-grade silicone, but they do not exhibit the physical traits or behaviors of silicone. Silicone is somewhat 'squishy' even in its most rigid form. If you’ve bought one of those brackets, we recommend that you stop putting it on/over your nose and mouth immediately until you can verify the materials used! 3. Patent Pending Clips! - No other under-face mask support offers the same ability to easily clip into any face mask and instantly turn that face mask into the most comfortable wear out there! And UpMsk clips work on the vast majority of face masks you already own (read: no need to keep buying face masks to chase comfort). The others: Are loosely held in place by the face mask itself or use useless side clips that don't come even close to actually working. This ensures their bracket will slip and slide around your face making it really uncomfortable and making you constantly adjust it... which defeats the purpose altogether. That's why UpMsk is the market leader in your safety and comfort!
  • 7. Who can wear an UpMsk?
    -------------------------------------------------------- Most adults get a great fit from their UpMsk. UpMsk fits most face masks and many face sizes/shapes. While it is one size fits most, everyone's face is different so you'll have to try it out for yourself and see (there is always a risk-free, )! UpMsk works with pretty much every type of face mask including: disposable face masks, cloth face masks, DIY face masks, homemade face masks, custom face masks, approved neck gaiters, and most face masks in-between. And while you certainly can wear an UpMsk with a vented face mask and N95 masks, we suggest you do some reading on those two products and decide if they are safe and a good fit for you and the environment you expect to use them in. Oh and here are your UpMsk's dimensions if you’re still geekin' out with us - Yay science! UpMsk Measurements: Length: 4" Width: 3.5" Height: 2" Weight: Just .7 Ounces each
  • 8. How many UpMsks come in a pack?
    -------------------------------------------------------- You get two (2) UpMsks in every pack. This is done because every UpMsk is meant to be used for up to two weeks each during a month. And while they can be washed and reused as many times as needed, we recommend that after two weeks of regular use you recycle your used UpMsk and start wearing a fresh new one. Sign up for an UpMsk subscription so that you automatically receive new UpMsks every month! You can add as many 2-pack orders to your subscription as you need... to cover your whole active family, or your entire company. And while we don't sell single UpMsks, we can definitely provide samples and volume pricing if you want to buy in bulk for your company or organization. Contact Us to get you set up. You can also Contact Us to talk about partnership opportunities, we’d love to hear from you!
  • 9. Does UpMsk help with heat buildup?
    -------------------------------------------------------- Definitely! UpMsk's specifically designed nose cone and huge center vents help deflect hot breathe (ewwww) away from your face and out of your face mask. This decreases any heat build-up and keeps your wet, sweaty face mask off your face. This is a gamechanger when working out or speaking in a face mask for long periods of time. Overheating while working out in a face mask blows (see what we did there), so get your UpMsk and be more comfortable like the olden days.
  • 10. Is UpMsk odorless?
    -------------------------------------------------------- Yep. the medical-grade material used to make UpMsks actually resists odor and doesn't have any smell whatsoever. Your face mask already does enough of that (ewwww again!).
  • 11. Does UpMsk leave a ring/marks on your face?
    -------------------------------------------------------- UpMsk should never leave any lasting marks, but if you are experiencing that it’s a sign that your face mask is waaaay too tight and doesn’t fit your face well. You should get a face mask that better suits your face. Trust us on this one, we’ve tested UpMsk in about a million* different face masks and in hundreds of situations. In the coming months we'll be partnering with a US-based face mask producer so that you can pair your UpMsks with an amazingly comfortable and safe, fully-tested and American made face mask. *ok, maybe not a full million, but it felt like it
  • 12. Can I boil UpMsk to sterilize it?
    -------------------------------------------------------- While the material used to make UpMsk has a very high melt point and is used in microwaveable containers, we suggest that you don't anyway. Your UpMsk is made of polypropylene, so boiling it for long enough could potentially deform it. To be safe, always keep your UpMsk away from open flames, boiling water, volcanos, geysers, heated face masks (we just made that up, but interesting idea), closed cars in Arizona summers, or anything else that’s well above normal temperatures for extended periods of time. All that excessive heat might ruin the awesome science and engineering that went into designing and making your UpMsk so comfortable.
  • 13. Can I buy UpMsk in bulk for my organization?
    -------------------------------------------------------- Of course! Get UpMsks for your entire company, school, or any organization by contacting us . The more UpMsks you buy, the more you’ll save 'per unit' in aggressive volume discounts! We're currently working to supply UpMsks to major: Professional, college, and high school sports organizations Local & National Gyms, Yoga/Crossfit/Cycle Studios Fast Food Organizations Hotels & Resorts Medical Clinics & Hospitals Join the UpMsk tribe and help make your employees and customers much more comfortable in the face masks they already own and use!
  • 14. How long does it take to get your UpMsk? (shipping)
    -------------------------------------------------------- Getting you your UpMsk order fast is critical to us. We’ve partnered with an amazing, big brand name 3PL distribution company called ShipBob (www.shipbob.com) to get that all right (and to get you the very best possible shipping rates). Our goal is to get you your UpMsks within a few days (in the USA), but the pandemic has made things a little crazy, so things may get delayed once in a while. Choosing expedited shipping obviously gets your order to you much faster. If unforeseen situations prevent us from hitting our desired timelines, we promise to always be totally transparent and communicative about what’s going on with your order. We'll always set your expectations and shoot for as fast a delivery as possible. Btw, check out ShipBob, they’d love to hear from you if you want to ask about how they do the things that they do.
  • 15. Can I give UpMsk my feedback?
    -------------------------------------------------------- Yes please! We need your feedback to get better every single day. We're committed to constantly make the UpMsk and our service to you the best it can be. Please tell us how we can make your UpMsk more comfortable, safer, more performant and we promise to listen.
  • 16. Can I cancel my UpMsk subscription? How?
    -------------------------------------------------------- Of course! You can cancel your subscription at any time. Just drop us a note here and we'll cancel your subscription immediately. If your current order of UpMsks has already shipped before you cancel, all future orders will be cancelled. If you do cancel, we would love to know why so we can continuously improve our experience, so please add as much detail to your note as possible. Thank you!
bottom of page